Help Center

How can we help?

Whether you're facing platform issues or need clarification on leaderboard mechanics, our engineering team is here to assist.

Direct Email

For urgent account inquiries, invite status, or bug reports. We typically respond within 24 hours.

WhatsApp Community

Connect with other elite developers, discuss hackathons, and get peer-to-peer support in real-time.

Common Queries

How do I get an invite?

Platform access is strictly curated. You must submit your GitHub or Portfolio via the 'Request Invite' page. Our team reviews profiles weekly.

How is Leaderboard XP calculated?

XP is awarded based on project submissions, hackathon rankings, and algorithmic efficiency in coding challenges.

Can I form a team with external developers?

No. All hackathon participants must be verified GenXCode members with an active account on the platform.

I found a bug. Where do I report it?

Please email ofc.genxcode@gmail.com with the subject 'Bug Report' and include steps to reproduce the issue.